What to Do When Your Amazon Package Is Undeliverable

Amazon is one of the most popular online shopping platforms in the world, delivering millions of packages every day. However, sometimes things go wrong and a package may be returned to Amazon as undeliverable. This can be frustrating and confusing for both the sender and the recipient. In this article, we will explain what causes a package to be undeliverable, how to avoid it, and what to do if it happens to you.

Causes of Undeliverable Packages

There are several reasons why a package may be returned to Amazon as undeliverable. Some of the most common ones are:

  • Incorrect or outdated address. If you enter a wrong or incomplete address when placing your order, or if you move to a new address without updating your account, the package may not reach its destination. Double-check the address carefully when placing your order and make sure it matches the format that Amazon recognizes. You can also add, edit, or delete addresses from your Address Book.
  • Unrecognized address. Sometimes, Amazon’s system may not recognize the way an address was entered, especially if it contains special characters, abbreviations, or unusual formats. This may cause the package to be assigned to a carrier that cannot deliver to that address. Try to enter the address in a standard and clear way, following the guidelines for your country or region.
  • Restricted address. Some addresses are subject to specific restrictions or regulations that may prevent the delivery of certain products or carriers. For example, if you send an order to a prison, correctional facility, or other similar institution, the package may be rejected or confiscated by the authorities. You should check the rules and policies of the destination before placing your order.
  • Failed delivery. Most carriers make more than one attempt to deliver a package, but sometimes they may fail to do so for various reasons, such as bad weather, traffic, security issues, or lack of access. If the carrier cannot successfully deliver your package after several tries, they will return it to Amazon.
  • Refused delivery. If the recipient is not expecting a package or does not recognize the sender, they may refuse to accept it or sign for it. This may happen especially if you send a gift without notifying the recipient beforehand. In this case, Amazon will refund the gift purchaser and let them know by email. If you want to send a gift again, you should tell the recipient to expect a surprise.
  • Illegible address. In rare cases, the address label on the package may become damaged or unreadable in transit. This may happen due to mishandling, exposure to water or heat, or other accidents. If this happens, the carrier will not be able to deliver the package and will return it to Amazon.
  • Damaged goods. If a package is damaged while it is on its way to you, the carrier may decide not to deliver it and return it to Amazon instead. This may happen due to poor packaging, rough handling, or other incidents. Amazon will inspect the returned package and determine if it can be reshipped or refunded.

How to Avoid Undeliverable Packages

To prevent your packages from being undeliverable, you should follow these tips:

  • Verify your address. Make sure you enter your address correctly and completely when placing your order. Use standard spelling and punctuation and avoid special characters or abbreviations that may confuse the system or the carrier. You can also use Amazon’s Address Validation feature to check if your address is valid and recognized by Amazon.
  • Update your address. If you move to a new address or change any details of your current address, you should update your account as soon as possible. You can do this by going to Your Account > Your Addresses > Edit or Delete. You should also notify any third-party sellers that you have bought from or plan to buy from about your new address.
  • Track your package. You can track the status and location of your package by going to Your Orders > Track Package. You can also sign up for delivery notifications by email, text message, or phone call. This way, you can monitor your package’s progress and be aware of any delays or issues that may affect its delivery.
  • Provide delivery instructions. If you have any special requests or preferences for your delivery, such as a safe place to leave your package, a preferred delivery time, or an alternative contact person, you can provide them in the Delivery Instructions field when placing your order. You can also use Amazon’s Delivery Preferences feature to set up default instructions for all your orders.
  • Contact the carrier. If you notice that your package is delayed, lost, or misdelivered, you can contact the carrier directly to inquire about the situation and request a redelivery or a pickup. You can find the carrier’s contact information by going to Your Orders > Track Package > Contact Carrier. You should also contact the carrier if you want to change or cancel your delivery after it has been shipped.
  • Contact Amazon. If you have any questions or problems with your order that cannot be resolved by the carrier, you can contact Amazon’s customer service for assistance. You can do this by going to Help > Need More Help? > Contact Us. You can also use Amazon’s Online Returns Center to request a return or a refund for your order.

What to Do When Your Package Is Undeliverable

If your package is returned to Amazon as undeliverable, you will receive an email confirming the return and any refund details, if applicable. Depending on the reason and the condition of the package, you may have different options to deal with it:

  • Reship your order. If you still want to receive your order, you can place a new order on Amazon’s website. You may need to pay for the shipping cost again, unless the package was undeliverable due to Amazon’s or the carrier’s fault. You should also make sure that you enter a valid and deliverable address for your new order.
  • Request a refund. If you don’t want to receive your order anymore, or if it is not eligible for reshipment, you can request a refund from Amazon. The refund amount will depend on the product type, the payment method, and the return policy of the seller. You can check the status of your refund by going to Your Account > Your Orders > Order Details > Refund Status.
  • Contact the seller. If you bought your order from a third-party seller on Amazon, you should contact them directly to discuss your options. Some sellers may offer to reship your order for free or at a discounted rate, while others may only issue a partial refund or charge a restocking fee. You can contact the seller by going to Your Account > Your Orders > Order Details > Contact Seller.


Undeliverable packages are an unfortunate but inevitable part of online shopping. However, by following some simple steps and precautions, you can minimize the chances of your package being undeliverable and maximize your satisfaction with your order. If your package is undeliverable, don’t panic; just follow the instructions from Amazon or the seller and choose the best option for you. Happy shopping!

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